DIN EN ISO 9001 is an international standard that defines the requirements for a quality management system (QMS). It was developed by the International Organization for Standardization (ISO) and is the only standard in the DIN EN ISO 9000 ff series that can be certified.
ISO 9001 defines the requirements for a quality management system designed to help organizations meet customer requirements, increase customer satisfaction and improve the efficiency of their processes. The standard covers various aspects, including
Customer focus: the organization must focus on meeting customer requirements and ensuring their satisfaction.
Leadership: Top management must demonstrate a commitment to quality management and set the direction and objectives of the organization.
Process-oriented approach: The organization must understand and control its processes to ensure the quality of its products and services.
Continuous improvement: The organization must continuously monitor, evaluate and improve its performance to ensure the effectiveness of the quality management system.
ISO 9001 is widely used in various industries and organizations worldwide and is used as a framework for the implementation and certification of quality management systems. Compliance with the standard enables organizations to gain the trust of customers and stakeholders, increase the efficiency of their processes and improve customer satisfaction.