First Time Fix Rate (FTFR)

What Is the First Time Fix Rate (FTFR) in Manufacturing?

The First Time Fix Rate (FTFR) refers to the percentage of disruptions and maintenance tasks that are fully resolved on the first service attempt. This fundamental metric quantifies the effectiveness of maintenance and repair processes, serving as a critical indicator of technical service quality in manufacturing environments.

Systematic Data Collection

The calculation of FTFR is based on a precise analysis of service interventions:

Fundamental Calculation Formula:

FTFR = (Number of successful first-time fixes / Total number of service interventions) × 100%

This systematic data collection enables a detailed assessment of maintenance efficiency.

Performance Standards

The evaluation aligns with industry-specific benchmarks:

Industry-Specific Target Values:

• World-class level: >92% FTFR
• Industry standard: 75-85% FTFR
• Minimum requirement: >70% FTFR

Optimization Methodology

The systematic improvement of FTFR requires:

Strategic Measures:

• Precise fault diagnosis using digital tools
• Standardized repair processes
• Comprehensive technician training
• Optimized spare parts supply

Economic Significance

A high FTFR generates significant benefits:

Quantifiable Effects:

• Reduction of service costs by 20-30%
• Increase in equipment availability by 15-25%
• Enhancement of customer satisfaction by 30-40%
• Optimization of resource efficiency by 25-35%

The systematic optimization of the First Time Fix Rate serves as a key lever for boosting efficiency in technical service and enables sustainable cost savings in industrial maintenance.