What is quality level (QL)?
Quality level measures a company's effectiveness in meeting quality standards and fulfilling customer requirements. High quality performance means that products or services regularly exceed expectations, resulting in higher customer satisfaction and loyalty.
Benefits of quality level:
Customer satisfaction: products and services that regularly meet or exceed high quality standards lead to more satisfied customers and increase customer loyalty.
Competitive advantage: Companies that strive for high quality performance are more competitive and can stand out in their market segment.
Process optimization: Continuous improvement of processes and products helps to increase efficiency and reduce costs.
Brand reputation: High quality performance strengthens a company's reputation and increases customer trust.
Conclusion: Quality level (QL) is a decisive factor for the success of a company. By continuously meeting and exceeding quality standards, companies can increase customer satisfaction, remain competitive and strengthen their brand reputation.