What is quality management (QM)?
Quality management (QM) encompasses all measures aimed at ensuring and continuously improving the quality of products and services. QM systems, as defined in ISO 9001, help companies to deliver consistent quality, optimize processes and increase customer satisfaction.
Advantages of QM:
Consistent quality: ensuring consistent product and service quality.
Process optimization: Increased efficiency through improved processes.
Increased customer satisfaction: Improved customer experience and loyalty.
Risk minimization: Identification and minimization of quality risks.
Competitive advantage: Strengthening of market position through high quality standards.
Conclusion: QM systems make a decisive contribution to ensuring and improving product and service quality, which leads to optimized processes and higher customer satisfaction.